Program Manager

The Native Women’s Resource Centre of Toronto (NWRCT) is a community-based organization dedicated to providing resources and support to urban Indigenous women and their families. NWRCT delivers culturally relevant programs and services that empower and build the collective capacity and self-sufficiency of Indigenous women.

As part of the NWRCT team, the Program Manager, will be responsible for braiding together the programs at NWRCT which seek to meet the urgent need for culturally informed interventions and preventative strategies that address the high incidences of violence, homelessness, poverty, and trauma that Indigenous women and their families face in the Greater Toronto Area (GTA).

QUALIFICATIONS & SKILLS

• Post-secondary diploma/degree in social work, Indigenous studies, or women’s studies with a minimum of 8 years work experience
• Experience in the management of diverse programs and services
• Must possess strong written and verbal communication skills effectively articulate needs and expectations while conveying information accurately.
• Facilitation and presentation skills
• Strong organizational/time management skills with an ability to plan ahead, define the measurable objective, outcomes and meet timelines
• Experience working with Indigenous Peoples and Communities. Ability to represent, speak in spaces of advocacy and promote agency efforts
• Knowledge of Indigenous cultures, traditions, and family dynamics is preferred
• Knowledge of and established relationships with other service agencies, ability to network and create/maintain these relationships
• Ability to assess employee gifts, skill sets and match opportunities and tasks appropriately
• Proven analytical and problem-solving skills, ability to pivot and meet objectives
• Working knowledge of MS Office, internet, and general office equipment
• Current Police Record Check and Vulnerable Sector Screening are required
• Frist Aid/CPR/Cultural/ Governance/Safety certifications are an asset

RESPONSIBILITIES

• Oversee and support the coordination of NWRCT programs to effectively meet staff, funder, and client needs
• Implement culturally informed interventions and preventative strategies that address the high incidences of violence, homelessness, poverty, and trauma that Indigenous women and their families face in the Greater Toronto Area (GTA)
• Create, monitor, and align daily programming schedules, and calendars, and fill gaps
• Orient,, train, support, and lead employees, provide performance support, reviews and development
• Ensure safe secure and legal obligations of contracts and staff
• Develop and provide personal growth opportunities for team
• Oversee center’s daily operations including but not limited to, maintenance, health and safety, risk management, crisis interventions and visitor needs
• Oversee NWRCT program staff to ensure work plan activities are completed and statistics are achieved and measured
• Develop solutions to program challenges and seek direction from the Executive Director
• Manage funding budgets while meeting reporting deadlines and contract directives
• Provide guidance to Program Leads for program coordination, delivery, and evaluation
• Continuously streamline internal processes to effectively manage data, staff and program statistics.
• Develop, implement, coordinate, and monitor an effective program evaluation tool
• Analyze client evaluations to modify programming, activities, and work plans, if needed
• Compile, analyze and report accurate programming statistics 
• Take responsibility to increase sensitivity, awareness, and implementation of cultural teachings and organizational practices in a professional manner
• Support and work towards the overall aims and objectives of the NWRCT
• Empower women to articulate their needs and goals, to advocate for themselves
• Ability to work as a team and within the organization framework including staff meetings, professional development opportunities, case management, team building, and self-care
• Carry out other duties which may be necessary from time to time, as required

ADMINISTRATIVE DUTIES

• Complete reports monthly, quarterly, and annually, e.g. programming, statistics, evaluations, and operational briefings, and submit them to Executive Director on or before the due date
• Maintain accurate and current records on program and Centre and program statistics
• Direct, and provide oversight, training, and management of program staff and program functions
• Complete employee evaluations and implement professional development opportunities
• Knowledge of stakeholders and other agencies with the ability to network and create/maintain these relationships through verbal and written communication in a good way
• Contributes collaboratively to the management team to build and grow the capacity of NWRCT
• Attend and record various meetings, provide report backs, briefs and progress

STANDARDS OF PERFORMANCE

• Adhere to policies, procedures, and best practices as set by the NWRCT, and applicable funder-mandated policies and procedures
• Ability to create and maintain a confidential, welcoming, friendly and safe environment

The Program Manager will be directly accountable to the executive director or designate for the proper completion of the functions outlined in the job description

NWRCT’s opportunity for employment is non-discriminatory and in compliance with the provisions of the Ontario Human Rights Code and the City of Toronto’s Anti-discrimination

Clause.

Please provide a cover letter and resume to NWRCT Admin

Due to the nature of the organization’s culturally based social services, NWRCT encourages applications from Indigenous women (Section 24 (1) (a), Special Employment, Ontario Human Rights Code).

Application Deadline: Open until filled.