Expired on: Jan 27, 2023

The Native Women’s Resource Centre of Toronto (NWRCT) is a community-based organization dedicated to providing resources and support to urban Indigenous women and their families. NWRCT delivers culturally relevant programs and services that empower and build the collective capacity and self-sufficiency of Indigenous women. Through the partnership Ministry of Community and Social Services (MCSS) Indigenous Initiatives Fund-Human Trafficking, the Native Women’s Resource Centre of Toronto will create innovative approaches to support survivors of sexual violence, harassment and human trafficking, while building a body of evidence about what works to improve service delivery outcomes. As part of the NWRCT team, the Trauma Support Coordinator will provide more timely and effective supports and assist to build capacity of organizations (community, justice, health, education) to better meet their local needs and pilot evidence-based programs/approaches that demonstrate improved outcomes for survivors of sexual violence, harassment and human trafficking. This is a full-time contract position for one year and reports directly to the Program Manager.


  • Graduate degree in social work, counselling, trauma therapy OR related undergraduate degree with a minimum of five (5) to six (6) years’ relevant work experience
  • Demonstrated experience in crisis support, intervention and ability to mediate conflict 
  • Proven ability in case management and supportive counselling skills
  • Ability to work under pressure, in high stress and crisis situations
  • Maintains self care and balance to confront residual trauma
  • Proven experience in and knowledge of victims’ issues surrounding violence against women, sexual violence, human trafficking, transitional support, crisis management and stabilization
  • Excellent written, verbal communication, interpersonal skills, documentation
  • Strong client assessment skills, with the ability to work from a client-centered, trauma-informed approach with an Indigenous lens
  • Experience working with Indigenous Peoples and communities
  • Knowledge of Indigenous cultures and traditional healing continuums
  • Focus and ability to work with in house traditional healers for intervention, crisis and program creation
  • Ability to lead and support peers, supporting the trauma case manager with department control, client support and management liaison
  • Must have strong internal data control skills, reporting and sector knowledge
  • Strong organizational/time management skills
  • Current Police Record Check and Vulnerable Sector Screening are required
  • First Aid and CPR certifications are an asset
  • Program facilitation skills are an asset


  • Actively take part in developing, implementing, evaluating, and promoting the Trauma Support program
  • Provide case management services which include assessment, short term intensive case management, supportive counseling, long term planning, and follow up services when needed to victims of sexual violence & human trafficking
  • Assess client needs and develop and implement a plan of care with short and long term objectives, with ongoing monitoring until clients can be referred to the necessary service providers
  • Provide crisis intervention support and short term counselling services for clients and support case manager with client case load
  • Collaborate closely and make referrals to the program’s Trauma Counsellors & Traditional Healers and implementation of program
  • Coordinate ceremonies, sessions and keep records and stats while managing registration
  • Refer and link clients to a range of community resources to provide blanket, wrap-around supports
  • Keep accurate client files, case notes, and project evaluation documentation, including risk reporting and duty to report circumstances
  • Collaborate with peer mentors, and other related team staff as needed to offer wrap around services
  • Facilitate support groups for survivors of sexual violence and human trafficking while also hosting informative reports and sessions for the broader community


  • Complete reports monthly, quarterly, and annually, e.g. client files, programming statistics, and monthly work plan, and submit on or before due date
  • Maintain accurate current client listing, case notes, program participation statistics, and client files
  • Effectively organize and update the calendar of events
  • Assist with program budget expenditures, coordinate and prepare necessary paperwork with adequacy and reasonability as required
  • Provide funder report statistics and narratives as requested
  • Assist with other program workshop preparation and monitoring, as required


  • Adhere to policies, procedures and best practices as set by the NWRCT, and applicable funder mandated policies and procedures
  • Ability to create and maintain a confidential, welcoming, friendly and safe environment

The Trauma Support Coordinator will be directly accountable to the Program Manager or designate for the proper completion of the functions outlined in the job description.

NWRCT’s opportunity for employment is non-discriminatory and in compliance with the provisions of the Ontario Human Rights Code and the City of Toronto’s Anti-Discrimination Clause.

Due to the nature of the organization’s culturally based social services, NWRCT encourages applications from Indigenous women (Section 24 (1) (a), Special Employment, Ontario Human Rights Code).

Please provide a cover letter and resume to NWRCT Admin, or fill the form below.

Start Date: Immediate
Wage Rate:
Hours of Work:
Monday – Friday, 9:00am – 5:00pm
Application Deadline:
Friday, Jan 27th, 2023 at noon

Job Category: Trauma Support Coordinator
Job Type: Full Time Contract
Job Location: Toronto
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